Privacy Policy

Last updated: February 1, 2025

CODEXMARK (SMC-PRIVATE) LIMITED ("Codexmark," "we," "us," or "our") operates the Hostanova Core hotel management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform or engage our services.

By accessing the platform or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you register, use the platform, or contact us. This may include:

  • Name and contact information (email address, phone number)
  • Hotel or organization name and details
  • Guest records and booking information entered into the system
  • Staff account details and role assignments
  • Financial data including expense records and payment information
  • Any other information you choose to enter into the platform

Automatically Collected Information

We do not use tracking pixels, advertising cookies, or third-party analytics that collect personal data. Our platform may collect basic, anonymized usage data through server logs for security and performance monitoring only.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve the Hostanova Core platform
  • Communication: To communicate with you about your account, updates, and support matters
  • Business Operations: To manage accounts, process payments, and maintain business records
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Security: To protect our platform, users, and business from fraud or unauthorized access

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted partners who assist us in delivering services (e.g., cloud hosting, payment processing), bound by confidentiality agreements
  • Legal Requirements: When required by law, court order, or government authority
  • Business Protection: To protect the rights, property, or safety of Codexmark, our users, or others
  • Consent: With your explicit consent for specific purposes

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encrypted communications (SSL/TLS), secure data storage, and access controls. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Upon request, we will delete or anonymize your data unless we are legally required to retain it.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Objection: Object to certain processing of your personal information
  • Data Portability: Request transfer of your data in a machine-readable format

To exercise these rights, please contact us using the information provided below.

7. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

CODEXMARK (SMC-PRIVATE) LIMITED
Office: Islamabad, Pakistan
Email: work@codexmark.com
Website: codexmark.com