Shipping & Service Policy

1. Digital Delivery Model

Hostanova Core is a digital hotel management platform operated by Codexmark. No physical products are shipped. Service fulfillment is performed online through account activation, dashboard access, and implementation support.

2. Subscription Activation Timeline

• Standard subscription access is activated within 1 business day after payment confirmation
• Enterprise plans requiring onboarding may take 2 to 5 business days, based on setup complexity
• Delays can occur if onboarding information is incomplete or external dependencies are pending

3. Service Fulfillment Scope

• Platform setup and access credentials
• Workspace configuration and hotel details setup
• Configuration guidance and onboarding sessions (where included)
• Support through email and scheduled calls according to selected plan
• Feature access based on active package and billing status

4. Geographic Availability

Our digital services are available globally where internet access is available and local regulations permit use of online software platforms.

5. Client Responsibilities for Delivery

• Provide valid contact details and complete onboarding information
• Ensure authorized team members are available for setup coordination
• Maintain stable internet access and compatible devices

6. Contact for Delivery Issues

If you experience any issues with activation or access, please contact us:

CODEXMARK (SMC-PRIVATE) LIMITED
Email: work@codexmark.com
Office: Islamabad, Pakistan