Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and CODEXMARK (SMC-PRIVATE) LIMITED ("Codexmark," "we," "us," or "our"), governing your use of the Hostanova Core hotel management platform and related services.

By accessing the platform or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Services

Hostanova Core is a hotel management platform providing features including, but not limited to:

• Room management and status tracking
• Guest check-in with CNIC scanning support
• Booking and reservation management
• Financial ledger and expense tracking
• Night audit and reconciliation
• Housekeeping management
• Inventory and supply tracking
• Staff management with role-based access
• Reports, analytics, and activity logging

Service availability may be subject to subscription plans. Additional policies that form part of these Terms:

• Pricing & plans
• Return & Refund Policy
• Cancellation Policy
• Shipping & Service Policy
• Merchant Compliance Profile
• Contact

2. Account Registration

To use Hostanova Core, you must:

• Create a workspace for your hotel property
• Provide accurate registration information
• Maintain the security of your account credentials
• Notify us promptly of any unauthorized access

You are responsible for all activity that occurs under your account and the accounts of staff members you invite to your workspace.

3. Payment Terms

Subscription and one-time fees for Hostanova Core are sold in Pakistani Rupees (PKR) as described on our Pricing page. Checkout and recurring billing are processed by Polar (or another payment processor we designate); the merchant of record name and receipt details appear on your payment confirmation.

• Plans: Current options are listed on the Pricing page and may include monthly, annual, and one-time activation plans — all with the same software feature set unless otherwise stated there
• Billing cycle: Recurring charges follow the interval you select (monthly or annual) until you cancel in accordance with our policies and the processor's customer portal
• Payment methods: As shown at checkout (cards and other methods enabled by our current payment processor)
• Taxes: All prices are listed in PKR. Tax treatment is shown at checkout and on receipts for your selected plan
• Non-payment: Overdue or failed payments may result in suspension of access until the account is brought current

4. Intellectual Property

• Platform Ownership: Codexmark retains all intellectual property rights to the Hostanova Core platform, including its code, design, and underlying technology
• Your Data: You retain ownership of all data you enter into the platform. We do not claim ownership of your hotel data, guest records, or financial information
• License: We grant you a limited, non-exclusive, non-transferable license to use the platform for the duration of your active subscription

5. Confidentiality

Both parties agree to treat all confidential information shared during the engagement with appropriate care and discretion. This includes business data, technical information, guest records, and financial terms. Confidentiality obligations survive termination of the engagement.

6. Client Responsibilities

To ensure successful use of the platform, you agree to:

• Use the platform in compliance with applicable laws and regulations
• Maintain accurate and up-to-date information in your account
• Ensure staff members are properly trained and authorized
• Not attempt to reverse engineer, copy, or redistribute the platform
• Not use the platform for any unlawful or harmful purpose

Prohibited activities include use involving illegal goods/services, sanctions evasion, gambling operations, narcotics, weapons trade, unlawful financial activity, or other restricted items under applicable law.

7. Warranties and Support

• Service Availability: We strive for high availability but do not guarantee uninterrupted access
• Bug Fixes: We address reported defects in platform functionality as part of normal service maintenance
• Support: Support is available through the channels specified in your subscription plan

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• Codexmark shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities
• Our total liability for any claims arising from the service shall not exceed the total fees paid by you in the 12 months preceding the claim
• While we engineer for reliability and performance, no software is guaranteed to be free from all defects in every environment

9. Termination

• By Client: You may cancel your subscription at any time before renewal. Access continues until the end of the paid billing period
• By Codexmark: We may suspend or terminate access for violations of these Terms, non-payment, or conduct that threatens platform integrity
• Effect of Termination: Upon termination, your data may be exported within 30 days. After that period, data may be permanently deleted

Detailed cancellation flow is available at Cancellation Policy.

10. Dispute Resolution

In the event of any dispute, both parties agree to first attempt resolution through good-faith negotiation. If a resolution cannot be reached, the dispute shall be settled under the laws of Pakistan with exclusive jurisdiction in courts located in Islamabad.

11. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from circumstances beyond reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

12. Amendments

We reserve the right to modify these Terms at any time. Updated Terms will be posted with a revised "Last updated" date. Continued use of the platform after any changes constitutes acceptance of the modified Terms. Material changes will be communicated directly to affected users.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such finding shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

14. Contact Information

For questions about these Terms or our services, please contact us:

CODEXMARK (SMC-PRIVATE) LIMITED
DBA: Hostanova Core
Phone: +92 333 6965165
Office: Pakhwal Road, Gulberg Colony, Street 4, Mansehra, Pakistan
Email: work@codexmark.com
Website: core.codexmark.com
MCC: 5045