Support FAQ

Frequently Asked Questions

Billing, policies, and merchant information for Hostanova Core.

What currency are your prices shown in?: All prices are shown in Pakistani Rupees (PKR).
How is service delivered after payment?: Hostanova Core is a digital SaaS platform. Delivery is complete when your workspace access is activated and credentials are issued.
How do I cancel my subscription?: Cancel via your Polar customer portal before renewal. See our Cancellation Policy.
When are refunds available?: Refunds are handled under our Return & Refund Policy, including duplicate payment correction and eligible early requests.
What is your merchant category code (MCC)?: Our published MCC is 5045 for merchant verification.
How can I contact support?: Email work@codexmark.com or call +92 333 6965165.